Page Personnel zoekt een Teamleader Customer Service in Rotterdam | LinkedIn (2024)

• Managing a Customer Service team |Translating directions and strategy into daily actions within the team

About Our ClientWorld of largest container carriers with more then 200 vessels and a reliable international network.

Job Description

• Leadership and People Management: To provide direction and vision by empowering and motivating direct and indirect reports to achieve success. Create an environment where everyone is enabled to perform to the best of their abilities by giving and receiving feedback, as well as challenging and coaching direct reports and team overall. Be a role model by embracing and promoting change.
• Communication & Collaboration: Ensure good collaboration and communication within departments, Offshore locations and across.
• Monitor quality and quantity of team outputs. Safeguarding a continuous review of best working practices in order to improve effectiveness and productivity is another key element of your role. Furthermore you act as escalation point in case a team member can't resolve customer queries.
• Digital adoption: Support ONE's digital transformation by utilising and promoting our e-commerce platform and our self-service tools as applicable and relevant to your tasks and responsibilities.
• Process & Quality Management: Steer daily processes in line with agreed KPIs, company policies and SOPs.

The Successful Applicant

• At least 3 years of experience within the logistics business or in any other commercial industry as a Senior, Team Leader or Supervisor
• People Management (approximately 10 FTE)
• Strong communication & leadership skills; you are a first point of contact for the team members
• Team player
• Good knowledge of the English and Dutch language, verbal and in writing
• Able to guide and lead a Team during transition and changes
• Analytical skills
• Able to focus on KPI's and at the same time lead with empathy
• Preferably experience with the CRM system Salesforce
• Commercial mind-set, capable of taking decisions within authority limit
• Experience with digitization, automation and creating a superior customer experience

What's on Offer

• Market based salary
• 26 Holiday days per year
• Holiday allowance
• 13th month
• Pension: a defined contribution paid by Employer and Employee
• WIA and WGA-gap insurance fully paid by ONECollective Health Insurance
• Commuting and Working from Home Allowance

Contact: Bruce Van KesterenQuote job ref: JN-092023-6168522