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Job Summary:
Mercedes Benz of North Haven is seeking a highly motivated and customer-oriented Service Coordinator to join our dynamic team. As a Service Coordinator, you will be responsible for providing exceptional customer service, coordinating service appointments, and ensuring a smooth and efficient service process for our valued customers. This is a full-time, individual contributor role with a base salary and commission in the automotive industry located in North Haven, Connecticut.
Compensation & Benefits:
The Service Coordinator position offers a competitive base salary of $17 per hour, paid weekly. Performance-based commissions are also available. In addition, we offer comprehensive benefits package including medical, dental, vision, and retirement plan.
Responsibilities:
Greet customers in a warm and friendly manner, listen to their concerns and needs, and provide exceptional customer service
Schedule and coordinate service appointments for both warranty and non-warranty repairs
Communicate with technicians and parts department to ensure timely completion of services
Keep customers informed of the status of their vehicle throughout the service process
Handle customer complaints and escalate issues as needed
Maintain accurate and up-to-date records of service appointments and customer information
Provide accurate and timely estimates for service repairs and ensure customer approval before proceeding with work
Assist with parts ordering and inventory management
Maintain a clean and organized service center
Meet and exceed individual and team performance goals and objectives
Stay up-to-date on product and service offerings, as well as industry trends and advancements
Requirements:
High school diploma or equivalent required; some college or vocational training preferred
Minimum of 2 years of customer service experience, preferably in the automotive industry
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Knowledge of automotive systems and components preferred
Proficiency in computer and internet usage
Ability to work in a fast-paced and team-oriented environment
Valid driver's license with a clean driving record
EEOC Statement:
Mercedes Benz of North Haven is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive and diverse work environment and welcome applicants from all backgrounds to apply for this position.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing
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